PRIHARA Trust Centre

Returns, Exchanges & Refunds

Returns Policy

We hope you love every piece you receive. If something isn't quite right, we'll do our best to make it right through a fair and transparent returns process.

Need the Quick Answer?

Topic	Details
Return Window	3 Calendar Days
Exchange	Available for eligible items
Damaged Orders	Report within 48 hours
Refund Method	Original payment method (where possible)
Need Help?	Customer Care

Our Returns Promise

We review every request fairly while protecting the quality and hygiene of our products.

3-Day Return Window

You may request a return or exchange within 3 calendar days of delivery, subject to the eligibility requirements below.

Eligible Returns & Exchanges

• Unused and unworn.
• Original PRIHARA packaging included.
• All tags attached.
• Accessories and invoice included where applicable.

Items Not Eligible

• Opened earrings (unless defective).
• Personalised products.
• Gift cards.
• Items showing signs of use or damage not caused during transit.

Damaged or Incorrect Orders

Please contact Customer Care within 48 hours of delivery with photographs of the item, packaging and, where available, an unboxing video.

Refunds

Approved refunds will be processed to the original payment method where reasonably possible after inspection and approval.

Exchanges

Eligible exchanges will be arranged subject to stock availability. If the requested item is unavailable, suitable alternatives or a refund may be offered.

What You Should Know

• Inspection is required before approving returns.
• Keep all original packaging until your request is resolved.
• Return instructions will be provided by Customer Care.

Need Help?