Conditions d’utilisation
PRIHARA Trust Centre
Terms & Conditions
Clear terms. Fair expectations.
We believe shopping should feel effortless, transparent and trustworthy.
These Terms & Conditions explain the rules that apply when you use the PRIHARA website, create an account, browse our collections or purchase our jewellery.
Our goal is not simply to protect our business—it is to build a relationship based on fairness, clarity and mutual trust.
Shop with confidence. We'll do our part.
Welcome
Welcome to PRIHARA.
These Terms & Conditions govern your access to and use of the PRIHARA website, products and services. They also form part of the agreement between you and PRIHARA whenever you place an order through our website.
We encourage you to read these Terms carefully before using our website or making a purchase. By continuing to use our website, you acknowledge that you have read, understood and agreed to these Terms.
We have written these Terms in clear, straightforward language because we believe legal information should be understandable. If anything is unclear, our Customer Care team will be happy to help.
Acceptance of These Terms
By accessing or using the PRIHARA website, creating an account or placing an order, you agree to be bound by these Terms & Conditions together with our Privacy Policy and any other policies referenced within these Terms.
If you do not agree with these Terms, please do not use our website or purchase products from PRIHARA.
These Terms work together with:
- Privacy Policy
- Shipping Policy
- Returns, Exchanges & Refunds Policy
- Any additional information provided during checkout
About PRIHARA
PRIHARA is an Indian direct-to-consumer fashion jewellery brand offering thoughtfully designed and carefully curated jewellery through its official ecommerce website.
Our collections are designed to combine timeless elegance with everyday wearability, offering premium quality and a memorable customer experience.
Throughout these Terms, the words "PRIHARA", "we", "our" and "us" refer to the owner and operator of this website.
Business Location:
Surat, Gujarat, India
Additional legal business information, including our registered business name and statutory details, may be updated here as they become applicable or are required by law.
Eligibility to Use Our Website
By using the PRIHARA website, you represent that you have the legal capacity to enter into a binding agreement under applicable Indian law.
If you are under the age required to enter into a legally binding contract, you may use this website only under the supervision of a parent or legal guardian who agrees to these Terms on your behalf.
We reserve the right to refuse service, suspend accounts or cancel orders where we reasonably believe these Terms have been violated or where required by law.
These eligibility requirements help us provide a safe, fair and secure shopping experience for all customers.
Your Account
Creating an account with PRIHARA allows you to enjoy a more convenient shopping experience, including faster checkout, access to your order history and easier management of your preferences. You are not required to create an account to browse our website, but certain features may only be available to registered customers.
We ask only for information that is reasonably necessary to create and manage your account. Your personal information will be handled in accordance with our Privacy Policy.
Creating an Account
When creating an account, you agree to provide accurate, complete and up-to-date information. You are responsible for keeping your account details current so we can process your orders and communicate with you when necessary.
Keeping Your Account Secure
You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out through your account. If you believe your account has been accessed without your permission, please contact us promptly so we can assist in protecting your account.
Account Suspension or Closure
We may suspend or close an account where reasonably necessary, including where there is suspected fraud, misuse of our website, violation of these Terms, or where required by applicable law. Where appropriate, we will make reasonable efforts to notify you before taking such action.
Closing or suspending an account does not automatically cancel completed orders or remove records that we are required to retain under applicable law.
Products, Pricing & Orders
We want every shopping experience with PRIHARA to be clear, transparent and enjoyable. This section explains how products are displayed, how pricing works and when an order becomes accepted.
We strive to present accurate product information, pricing and availability at all times. If an error occurs, we'll work with you to resolve it fairly and transparently.
Product Information
We make every reasonable effort to accurately describe our jewellery, including materials, finishes, dimensions and care instructions. As each screen displays colours differently, slight variations between product images and the actual product may occur.
Availability
All products are subject to availability. Adding an item to your cart does not reserve it. A product may become unavailable before your order is successfully placed or accepted.
Pricing
All prices displayed on the PRIHARA website are in Indian Rupees (INR) unless stated otherwise and are inclusive or exclusive of applicable taxes as indicated at checkout. We reserve the right to change prices without prior notice; however, changes will not affect orders that have already been accepted.
Order Acceptance
Submitting an order is an offer to purchase. Your order is considered accepted only after PRIHARA confirms it by email or otherwise begins processing it. We may decline or cancel an order before acceptance where required by law or for legitimate reasons, including suspected fraud, pricing errors, payment issues or product unavailability.
Order Cancellation
If an order cannot be fulfilled after payment has been received, we will notify you and process any applicable refund in accordance with our Returns, Exchanges & Refunds Policy and applicable Indian law.
Minor typographical errors, pricing mistakes or technical issues may occasionally occur. Where this happens, we will contact you where appropriate and work towards a fair resolution.
Payments & Shipping
We work to make every payment secure and every delivery as smooth as possible. This section explains how payments are processed and how shipping responsibilities are shared between PRIHARA and our customers.
We partner with reputable payment and logistics providers to deliver a secure and reliable shopping experience.
Accepted Payment Methods
We may offer payment options including credit cards, debit cards, UPI, net banking, wallets and other methods displayed during checkout. Available payment methods may change from time to time.
Payment Processing
Payments are processed through trusted third-party payment providers. By submitting payment details, you confirm that you are authorised to use the selected payment method. PRIHARA does not store complete card details or UPI credentials.
Failed or Suspicious Transactions
We may delay, reject or cancel an order if a payment cannot be successfully authorised, if fraudulent activity is reasonably suspected, or if required to comply with applicable law.
Shipping & Delivery
Delivery timelines shown on our website are estimates only and may vary due to factors beyond our reasonable control. Detailed shipping terms are available in our Shipping Policy, which forms part of these Terms.
Delivery Responsibility
Please ensure that the shipping address and contact details provided are accurate. PRIHARA is not responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.
If we are unable to deliver your order because of incorrect delivery details or repeated unsuccessful delivery attempts, additional shipping charges may apply where permitted by law and our Shipping Policy.
Returns, Exchanges & Refunds
We want you to shop with confidence. If something isn't right with your order, we're here to help in accordance with our Returns, Exchanges & Refunds Policy and applicable Indian law.
We aim to handle every return or exchange request fairly, consistently and with respect for our customers while protecting the integrity of our products.
Policy Reference
Our separate Returns, Exchanges & Refunds Policy forms part of these Terms & Conditions. By placing an order, you agree that requests for returns, exchanges and refunds will be assessed under that policy.
Key Principles
- Return requests must be submitted within the applicable return window stated in our Returns Policy.
- Items must satisfy the eligibility requirements described in that policy.
- Approved refunds will be processed using the original payment method where reasonably possible.
- Certain products may not be eligible for return or exchange for hygiene, safety, customisation or other reasons described in the policy.
Damaged or Incorrect Orders
If you receive a damaged, defective or incorrect product, please contact our Customer Care team as soon as reasonably possible with the required information so we can investigate and assist you.
If there is any inconsistency between this summary and the dedicated Returns, Exchanges & Refunds Policy, the dedicated policy will apply to return-related matters.
Jewellery Care & Product Information
Our jewellery is designed to be enjoyed for years with proper care. Fashion jewellery naturally experiences wear over time, and following the recommended care instructions will help preserve its beauty and finish.
We carefully select materials and manufacturing partners to deliver jewellery that meets our quality standards. Proper care by the customer is equally important in maintaining the appearance and longevity of each piece.
Materials & Finishes
PRIHARA collections may include brass, stainless steel, copper, cubic zirconia (CZ), gold plating, rhodium plating and other materials described on the relevant product page. Slight variations in colour, texture or finish may occur and are not considered manufacturing defects.
Hypoallergenic Jewellery
Where a product is described as hypoallergenic, it is designed to reduce the likelihood of irritation for many people. However, individual skin sensitivities vary, and PRIHARA cannot guarantee that every customer will be free from allergic reactions.
Jewellery Care
- Store jewellery in a clean, dry place, preferably in the original PRIHARA packaging.
- Avoid contact with water, perfumes, lotions, cosmetics and household chemicals.
- Remove jewellery before bathing, swimming, exercising or sleeping.
- Clean gently with a soft, dry cloth. Avoid abrasive cleaners or polishing compounds unless specifically recommended.
Normal Wear
Normal wear, gradual fading of plating, minor surface marks and changes caused by everyday use are natural characteristics of fashion jewellery and do not necessarily indicate a manufacturing defect.
Following these care recommendations can help extend the life and appearance of your jewellery. For additional guidance, please refer to our dedicated Jewellery Care Guide when it becomes available.
Intellectual Property & Acceptable Use
All content available on the PRIHARA website, including our brand name, logo, product names, photographs, graphics, designs, text, icons and other materials, is owned by or licensed to PRIHARA and is protected under applicable intellectual property laws.
We invest significant time and care in creating original content and product presentations. We respectfully ask others to do the same by respecting our intellectual property rights.
Permitted Use
You may access and use this website for your personal, non-commercial shopping purposes. You may not copy, reproduce, distribute, modify, publish, scrape, frame or commercially exploit any part of the website without our prior written permission, except where permitted by applicable law.
Prohibited Activities
- Using the website for unlawful or fraudulent purposes.
- Attempting to gain unauthorised access to our systems or customer accounts.
- Uploading malicious software or interfering with website security.
- Copying product photographs, descriptions or branding for commercial use without permission.
- Using automated tools or bots in a manner that disrupts the normal operation of the website.
Feedback
If you voluntarily provide suggestions or feedback about PRIHARA, you agree that we may use those ideas to improve our products or services without any obligation to compensate you, unless otherwise agreed in writing.
Nothing in this section limits any rights you may have under applicable law, including fair dealing or other statutory exceptions recognised in India.
Third-Party Services, Disclaimers & Limitation of Liability
To provide our services, PRIHARA works with carefully selected third-party providers such as payment processors, logistics partners, technology providers and communication platforms. While we choose reputable providers, certain services remain subject to their own terms and policies.
We aim to work only with trusted service providers and to resolve customer concerns fairly whenever issues arise.
Third-Party Services
Your use of third-party services accessed through or in connection with PRIHARA may also be governed by the terms and privacy policies of those providers. PRIHARA is not responsible for services that are independently operated by third parties beyond our reasonable control.
Website Availability
We strive to keep our website accurate, secure and available at all times. However, temporary interruptions may occur due to maintenance, technical issues or circumstances beyond our reasonable control.
Product Expectations
Except as required under applicable law, product descriptions, photographs and other content are provided in good faith. Minor variations in colour, finish or appearance may occur and do not necessarily indicate a defect.
Limitation of Liability
Nothing in these Terms excludes or limits any rights or remedies available to consumers under applicable Indian law. Subject to those rights, PRIHARA will not be liable for indirect, incidental or consequential losses arising from the use of our website or products where such limitation is permitted by law.
These provisions are intended to create fair expectations for both customers and PRIHARA and do not reduce any non-waivable consumer rights available under Indian law.
Governing Law, Force Majeure & Changes to These Terms
These Terms are governed by the laws of India. We believe in resolving concerns fairly and encourage customers to contact us first so we can work towards a practical solution.
We aim to resolve customer concerns promptly, respectfully and in accordance with applicable Indian law.
Governing Law & Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India. Subject to applicable consumer protection laws, the courts having jurisdiction over Surat, Gujarat, shall have jurisdiction over disputes arising from these Terms.
Force Majeure
PRIHARA will not be responsible for delays or failure to perform obligations where such delays result from events beyond our reasonable control, including natural disasters, government actions, strikes, public health emergencies, internet or telecommunications failures, or other unforeseen events. We will make reasonable efforts to minimise the impact of such events.
Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, services or legal obligations. The updated version will be published on this page with a revised "Last Updated" date. Continued use of our website after the revised Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
Nothing in these Terms is intended to limit or exclude rights that cannot legally be excluded under applicable Indian law.
Contact Us
If you have any questions about these Terms & Conditions, your order, or your rights as a customer, our Customer Care team is here to help. We believe clear communication is an important part of delivering a premium shopping experience.
Email: support@prihara.com
Business Location: Surat, Gujarat, India
Customer Care Hours: Monday to Friday, 10:00 AM – 6:00 PM (IST)
Our Customer Commitment
At PRIHARA, every order represents the trust you place in us. We are committed to treating our customers with honesty, fairness and respect while continuously improving our products, services and shopping experience.
- We will communicate clearly and transparently.
- We will honour our published policies.
- We will respect your statutory rights under applicable Indian law.
- We will continually improve our quality, service and customer experience.
- We will always strive to earn your trust—not just your purchase.
Thank you for choosing PRIHARA. We are honoured to be part of your journey and look forward to serving you with elegance, care and integrity.