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PRIHARA Trust Centre
Returns, Exchanges & Refunds
Returns Policy
We hope you love every piece you receive. If something isn't quite right, we'll do our best to make it right through a fair and transparent returns process.
Need the Quick Answer?
| Topic | Details |
|---|---|
| Return Window | Calendar Days |
| Exchange | Available for eligible items |
| Damaged Orders | Report within 48 hours |
| Refund Method | Original payment method (where possible) |
| Need Help? | Customer Care |
Our Returns Promise
We review every request fairly while protecting the quality and hygiene of our products.
5-Day Happiness Promise
You may request a return or exchange within 5 calendar days of delivery, subject to the eligibility conditions below.
Eligible for Return or Exchange
- Unused and unworn.
- Original PRIHARA packaging included.
- All tags attached.
- Accessories and invoice included.
Refund Eligibility
- Wrong item received.
- Manufacturing defect.
- Transit damage.
- Missing item.
- Order cancelled before dispatch.
Non-Returnable
- Opened earrings (unless defective).
- Personalised jewellery.
- Gift cards.
- Used or damaged items.
Damaged Orders
Please contact us within 48 hours of delivery with photos, packaging images and (if available) an unboxing video.
We're Here to Help
If you have any questions about your order, a return, or caring for your jewellery, our Customer Care team is always happy to assist. We believe every interaction should be as thoughtful as the jewellery you choose.
Email: support@prihara.com
WhatsApp: +91 XXXXX XXXXX
Customer Care Hours: Monday to Friday, 10:00 AM – 6:00 PM IST